Human Resource Development and Industrial Relations
🔹 Section A – Strategic Role of Human Resource Management (SHRM)
1. Strategic Human Resource Management focuses on:
A. Administrative efficiency
B. Alignment of HR strategies with business goals
C. Personnel administration only
D. Payroll management
Answer: B
Explanation: SHRM integrates HR practices with overall business strategy to improve performance.*
2. SHRM is mainly _______ in nature.
A. Reactive
B. Proactive and long-term
C. Short-term
D. Routine
Answer: B
3. According to Ulrich’s HR model, which is NOT an HR role?
A. Employee Champion
B. Administrative Expert
C. Change Agent
D. Financial Controller
Answer: D
4. The primary aim of SHRM is to:
A. Minimize cost
B. Maximize output
C. Gain competitive advantage through people
D. Maintain discipline
Answer: C
5. A strategic HR plan must be linked to:
A. Individual aspirations
B. Organizational mission and vision
C. Employee benefits
D. Government policies
Answer: B
6. HR managers act as “strategic partners” by:
A. Conducting payroll
B. Aligning HR goals with business objectives
C. Handling grievances
D. Managing benefits
Answer: B
7. HR scorecards are used to:
A. Evaluate HR contribution to strategic goals
B. Maintain attendance
C. Record training hours
D. Track salary data
Answer: A
8. A key characteristic of SHRM is:
A. Focus on day-to-day HR issues
B. Focus on long-term, organization-wide goals
C. Focus on individual disputes
D. Avoiding employee development
Answer: B
9. SHRM gives importance to:
A. Cost reduction only
B. Human capital as a strategic resource
C. Rules and discipline
D. Centralization
Answer: B
10. The process of linking HR metrics to strategic outcomes is called:
A. HR Analytics
B. HR Accounting
C. HR Forecasting
D. HR Auditing
Answer: A
🔹 Section B – Competency Mapping & Balanced Scorecard
11. Competency Mapping identifies:
A. Employee compensation
B. Knowledge, skills and behaviors for a job
C. Financial performance
D. None
Answer: B
12. The main purpose of competency mapping is to:
A. Hire cheap labour
B. Identify skill gaps and develop talent
C. Terminate poor performers
D. Maintain hierarchy
Answer: B
13. The components of competency are:
A. Knowledge, Skill, Attitude
B. Personality, Experience, Power
C. Motivation, Pay, Job
D. None
Answer: A
14. Balanced Scorecard was developed by:
A. Drucker and Fayol
B. Kaplan and Norton
C. Herzberg and Maslow
D. Taylor and Gilbreth
Answer: B
15. The Balanced Scorecard links strategy to:
A. Financial results only
B. Four perspectives of performance
C. Employee relations
D. Marketing plans
Answer: B
16. The four perspectives in the Balanced Scorecard are:
A. Finance, Customers, Processes, Learning & Growth
B. Sales, HR, R&D, Production
C. Profit, People, Planet, Policy
D. None
Answer: A
17. Competency mapping helps mainly in:
A. Training & development
B. Marketing
C. Production
D. Accounting
Answer: A
18. Learning & Growth in BSC focuses on:
A. Employee capabilities and knowledge
B. Market share
C. Financial results
D. Product pricing
Answer: A
19. Balanced Scorecard integrates:
A. Past performance only
B. Financial and non-financial indicators
C. Employee turnover data
D. External audit reports
Answer: B
20. Competency-based HR practices improve:
A. Bureaucracy
B. Employee productivity and alignment
C. Centralization
D. Resistance
Answer: B
🔹 Section C – Career Planning and Development
21. Career planning is the responsibility of:
A. The employee
B. The organization only
C. Both employee and organization
D. Government
Answer: C
22. Career development focuses on:
A. Individual promotion
B. Long-term growth and satisfaction
C. Short-term profits
D. Retirement
Answer: B
23. The first stage of career development is:
A. Exploration
B. Mid-career
C. Establishment
D. Decline
Answer: A
24. Succession planning is a part of:
A. Career planning
B. Industrial relations
C. Training
D. Payroll
Answer: A
25. Mentoring helps in:
A. Skill transfer and career growth
B. Job evaluation
C. Recruitment
D. Stress management
Answer: A
26. Career plateau occurs when:
A. Employee is promoted
B. Career growth stagnates
C. Employee changes job
D. Salary increases
Answer: B
27. Career counselling involves:
A. Providing guidance for career decisions
B. Salary negotiation
C. Legal advice
D. Promotion interviews
Answer: A
28. Mid-career stage is usually characterized by:
A. Stability and self-assessment
B. Job hunting
C. Learning phase
D. Retirement planning
Answer: A
29. Career development is essential for:
A. Employee retention
B. Job dissatisfaction
C. Conflict generation
D. Retirement benefits
Answer: A
30. The final stage of career development is:
A. Exploration
B. Decline or withdrawal
C. Establishment
D. Growth
Answer: B
🔹 Section D – Performance Management & Appraisal
31. Performance management is a ______ process.
A. One-time event
B. Continuous process
C. Annual formality
D. Monthly review
Answer: B
32. Performance appraisal is primarily aimed at:
A. Measuring employee performance
B. Giving punishment
C. Replacing workers
D. Financial planning
Answer: A
33. 360-degree feedback includes input from:
A. Superiors only
B. Peers, subordinates, and customers
C. HR only
D. Self only
Answer: B
34. MBO (Management by Objectives) was introduced by:
A. Elton Mayo
B. Peter Drucker
C. Douglas McGregor
D. Frederick Taylor
Answer: B
35. The BARS method is used for:
A. Recruitment
B. Performance appraisal
C. Grievance handling
D. Counseling
Answer: B
36. Key Result Areas (KRAs) are linked to:
A. Job description
B. Performance targets
C. Grievances
D. Training needs
Answer: B
37. Assessment centers are used for:
A. Training and managerial appraisal
B. Production control
C. Payroll
D. Finance
Answer: A
38. The most objective appraisal system is:
A. Graphic rating scale
B. MBO
C. Ranking
D. Essay method
Answer: B
39. Performance management aims at:
A. Aligning performance with strategy
B. Reducing HR cost
C. Legal compliance
D. Paperwork
Answer: A
40. Feedback should be:
A. Destructive
B. Delayed
C. Immediate and constructive
D. Avoided
Answer: C
🔹 Section E – Organization Development (OD) & Change
41. Organization Development is a _______ process.
A. Planned and systematic
B. Accidental
C. Reactive
D. Short-term
Answer: A
42. OD focuses on:
A. Organizational effectiveness and change
B. Recruitment
C. Cost cutting
D. Pay structure
Answer: A
43. OD interventions are based on:
A. Behavioral science
B. Economics
C. Engineering
D. Statistics only
Answer: A
44. Sensitivity training is also called:
A. T-Group Training
B. Job rotation
C. Coaching
D. On-the-job training
Answer: A
45. Team building is an example of:
A. Human process intervention
B. Structural intervention
C. Strategic intervention
D. Technological intervention
Answer: A
46. Job redesign is a type of:
A. Techno-structural intervention
B. Human resource intervention
C. Cultural intervention
D. Political intervention
Answer: A
47. OD aims at improving:
A. Human relations and productivity
B. Machinery efficiency
C. Finance
D. Law enforcement
Answer: A
48. The final stage in the OD process is:
A. Evaluation and feedback
B. Diagnosis
C. Intervention
D. Planning
Answer: A
49. OD is a _______ process.
A. Participative
B. Dictatorial
C. Centralized
D. Mechanical
Answer: A
50. Change management involves:
A. Managing resistance
B. Controlling finance
C. Designing policies
D. Promoting unions
Answer: A
🔹 Section F – Talent Management & Skill Development
51. Talent management refers to:
A. Attracting, developing, and retaining talent
B. Payroll
C. Recruitment only
D. Disciplinary actions
Answer: A
52. Succession planning is part of:
A. Talent retention
B. Talent development
C. Talent acquisition
D. Performance management
Answer: B
53. Skill India Mission was launched in:
A. 2010
B. 2015
C. 2018
D. 2020
Answer: B
54. Pradhan Mantri Kaushal Vikas Yojana aims to:
A. Train youth for employment
B. Support agriculture
C. Build infrastructure
D. Promote exports
Answer: A
55. Talent management enhances:
A. Employee engagement and innovation
B. Conflicts
C. Cost
D. Turnover
Answer: A
56. National Skill Development Corporation (NSDC) is under:
A. Ministry of HRD
B. Ministry of Skill Development & Entrepreneurship
C. Ministry of Finance
D. NITI Aayog
Answer: B
57. Skill development is essential for:
A. Employability and competitiveness
B. Conflict
C. Centralization
D. Outsourcing
Answer: A
58. Key part of talent management is:
A. Employer branding
B. Layoffs
C. Unionization
D. Bureaucracy
Answer: A
59. Talent pipeline refers to:
A. Future-ready employees for critical roles
B. Machinery
C. HR cost
D. Appraisal form
Answer: A
60. The most critical phase of talent management is:
A. Retention
B. Recruitment
C. Training
D. Termination
Answer: A
🔹 Section G – Employee Engagement & Work-Life Balance
61. Employee engagement is:
A. Emotional commitment to the organization
B. Physical attendance
C. Salary-based motivation
D. Job rotation
Answer: A
62. Engaged employees show:
A. High productivity and loyalty
B. Low morale
C. Indifference
D. High absenteeism
Answer: A
63. Work-life balance means:
A. Equal pay
B. Equal time for work and personal life
C. Balance between professional and personal responsibilities
D. Long working hours
Answer: C
64. Flexible working hours promote:
A. Stress
B. Work-life balance
C. Turnover
D. Absenteeism
Answer: B
65. Employee engagement is measured by:
A. Surveys and feedback
B. Salary slips
C. Promotion letters
D. Attendance
Answer: A
66. The opposite of employee engagement is:
A. Disengagement
B. Teamwork
C. Motivation
D. Innovation
Answer: A
67. A key factor in work-life balance:
A. Supportive leadership
B. Long overtime hours
C. Strict hierarchy
D. Lack of communication
Answer: A
68. Burnout is a result of:
A. Work-life imbalance
B. Recognition
C. Engagement
D. Rest
Answer: A
69. Highly engaged employees are:
A. Committed and passionate
B. Passive
C. Disinterested
D. Depressed
Answer: A
70. Work-life initiatives enhance:
A. Employee retention and morale
B. Absenteeism
C. Conflicts
D. Bureaucracy
Answer: A
🔹 Section H – Industrial Relations, Disputes & Grievance Management
71. Industrial Relations deals with:
A. Employer–employee relations
B. Finance
C. Production
D. Marketing
Answer: A
72. The Industrial Disputes Act was enacted in:
A. 1946
B. 1947
C. 1952
D. 1965
Answer: B
73. The main objective of IR is:
A. Industrial peace and productivity
B. Conflict promotion
C. Wage increase only
D. Worker politics
Answer: A
74. Grievance means:
A. Employee dissatisfaction
B. Bonus
C. Promotion
D. None
Answer: A
75. First step in grievance procedure:
A. Reporting to immediate supervisor
B. Labour court
C. Trade union
D. Arbitration
Answer: A
76. Industrial disputes are settled by:
A. Conciliation, Arbitration, Adjudication
B. HR department
C. Legal firm
D. Employee committee
Answer: A
77. Collective bargaining involves:
A. Employers and employees negotiating
B. Individual complaints
C. Arbitration only
D. Government intervention
Answer: A
78. Conciliation is done by:
A. Neutral third party
B. Union leader
C. HR manager
D. Government alone
Answer: A
79. Industrial peace promotes:
A. Productivity
B. Strikes
C. Absenteeism
D. Grievance
Answer: A
80. The main aim of grievance handling is:
A. Fair and quick resolution
B. Delay
C. Discipline
D. Reward
Answer: A
🔹 Section I – Labour Welfare, Social Security & Trade Unions
81. Labour welfare aims to:
A. Improve well-being of workers
B. Control wages
C. Maintain hierarchy
D. Restrict unions
Answer: A
82. Employees’ Provident Fund Act was passed in:
A. 1948
B. 1952
C. 1972
D. 1980
Answer: B
83. Payment of Gratuity Act came into force in:
A. 1952
B. 1965
C. 1972
D. 1985
Answer: C
84. Maternity Benefit Act ensures:
A. Paid leave for female employees
B. Pension
C. Bonus
D. Provident fund
Answer: A
85. The first Indian labour law was:
A. Factories Act, 1881
B. Trade Union Act, 1926
C. ID Act, 1947
D. EPF Act, 1952
Answer: A
86. Trade Union Act was passed in:
A. 1920
B. 1926
C. 1930
D. 1947
Answer: B
87. Collective bargaining helps in:
A. Peaceful resolution of disputes
B. Conflict escalation
C. Political movement
D. Firing employees
Answer: A
88. The function of trade unions is:
A. Protect and promote workers’ interest
B. Promote management
C. Handle accounts
D. None
Answer: A
89. The main principle of collective bargaining:
A. Give and take
B. Conflict
C. Delay
D. Litigation
Answer: A
90. Social Security protects workers from:
A. Old age, sickness, and unemployment
B. Promotions
C. Transfers
D. Training
Answer: A
🔹 Section J – International HRM & Green HRM
91. IHRM refers to:
A. Managing HR in global context
B. Domestic HR only
C. Outsourcing
D. None
Answer: A
92. The greatest challenge in IHRM is:
A. Cultural differences
B. Training cost
C. Local hiring
D. Bureaucracy
Answer: A
93. Managing expatriates is a part of:
A. IHRM
B. Industrial Relations
C. Domestic HRM
D. Payroll
Answer: A
94. Ethnocentric approach means:
A. Home-country dominance
B. Host-country dominance
C. Global equality
D. Localization
Answer: A
95. Polycentric approach focuses on:
A. Host-country employees
B. Global managers
C. Home-country employees
D. Regional management
Answer: A
96. Geocentric approach emphasizes:
A. Global best talent, regardless of nationality
B. Home-country only
C. Host-country only
D. None
Answer: A
97. Expatriate means:
A. Employee sent abroad for work
B. Retired person
C. Local employee
D. Temporary worker
Answer: A
98. Green HRM integrates:
A. Environmental management into HR practices
B. Finance into HR
C. Marketing into HR
D. Legal aspects
Answer: A
99. Green recruitment focuses on:
A. Hiring eco-conscious employees
B. Cost cutting
C. Outsourcing
D. Mass hiring
Answer: A
100. Paperless office and e-HRM are examples of:
A. Green HRM practices
B. Industrial relations
C. HR planning
D. OD interventions
Answer: A
